Refund & Cancellation

Reservation, Cancellation & Release:-
All requests for Reservations, Amendments, Re-confirmations and Cancellations must besent in writing via email, fax or letter, to our sales office at Jaipur and NO VERBAL COMMUNICATIONS WILL BE DEEMED VALID.

a) Based on availability status, rooms will be allocated for the booking received.

b) Confirmation will be provided only after receipt of prepayment/service voucher, naming list and other details requested.

c) Non receipt of prepayment /service voucher and naming list plus any other details within the specified time frame i.e. (45 days in advance for Groups / Series during off-season period and 65 days in advance for Groups/Series during season period) & (25 days in advance for FITs' during off-season period and 45 days in advance for FITs during season period) prior to arrival may lead to release of booking by Hotel and the status will be automatically shifted to “on request” basis.

Cancellation / Retention Policy
i. Groups – Cancellations must be received in writing at Reservation Office, Jaipur, at least 30 days prior to group’s arrival (60 days in season period [Oct-Mar]). In the event of above cancellation policy not adhered to or any reduction in the number of rooms booked or in the case of no show, the hotel reserves the right to charge 1 night retention for room plus applicable government taxes.

ii. FIT - Cancellations must be received at Reservation Office, Jaipur at least 25 days prior to arrival during off-season period and 45 days prior to arrival during season period
For off-season period (Apr-Sep), in case of late cancellation, the hotel reserves the right to charge 1 night retention for room plus applicable government taxes.
For season period (Oct-Mar), in case of cancellation of booking less than 30 days prior to arrival, 100% retention charges will apply.

iii. In case of reduction of any Group’s strength below 10 paying persons, the hotel will charge FIT rates as applicable to your organization. None of these charges will need any prior correspondence or approvals from your organization and will be charged automatically.

1. The Christmas Eve (24 Dec) & New Year’s Eve (31 Dec) supplement is mandatory for guests @ Rs 3500 per person and will not require any other communication in this regard.

2. The discounts will not be applicable to Incentives/ Charters/ Conferences. Discounts for such movement will be extended only after mutual agreement in writing.

3. The discount structure will remain confidential between our two companies.

4. All disputes will be subject to jurisdiction of Jaipur Courts only.

5. Received advance amount would not be refundable, it will be adjustable in further bookings only till certain period.

Check In and Check Out Time:
Check in: 12:00 Noon
Check Out time: 12:00 Noon